What's an eBook?
An eBook (or e-Book), or electronic book, is a digital book that you can read on a computer screen. Some eBooks can also be read on an electronic device such as a Palm or other handheld computer but at this time we do not offer any titles for handheld devices.

Are ebooks available for download to all customers?
We sell ebooks to customers in all countries but our eBooks are only available in English at this time.

How do I read an eBook?
To read an eBook, you must have an eBook reader. A reader is the free software that must be installed on the computer or device to which you download your eBook in order to read it. You can purchase an eBook from us at any time, but you must have a reader installed on your computer before you can view an eBook you have bought. You can download Adobe Reader for free at www.adobe.com.

Once you have placed your order, you will receive an email message containing a link to follow. This link will take you to a page where you can download the eBook that you've purchased to your installed reader. If you misplace the email containing this link, don't worry, you can get to the download page by requesting a new email from us. To do that, just contact us.

Rally photography eBooks, a great way to learn "First and foremost let me thank you for sending the e-books, which incidentally are probably the best pieces of photographic kit I have bought..." H.Jones UK

How long will my eBook download link be valid?
We guarantee that your download link will be valid for 24 hours from the time you purchase your eBook. Of course, once you download your eBook, it will automatically be saved to your Adobe Reader Library so that you can read your eBook whenever you like. Once you receive your email with the download link in it, we recommend that you download your eBook so that you can begin reading it immediately.

What if I lose my eBook download link?
If you lose the email containing your eBook download link, don't worry, you can get to the download page by requesting a new email from us. To do that, just email enquiries@kieldercomputers.co.uk with your order details.

Why do I have to activate or certify my eBook reader?
The first time you download Adobe Reader, you will be asked to certify it. Activation and certification are similar to the activation process you might follow when you get a new credit card, it allows you to make transactions.

For Adobe Reader, once the installation of the software is complete, an icon should appear on your desktop. Double-click the icon to open Adobe Reader. You will be asked to certify the reader the first time you use it. Simply click the "Certify Now" button to certify Adobe Reader.

Which versions of Windows are compatible with Adobe Reader?
Adobe Reader can be installed on any version of Windows except for Windows 3.1x.

Which versions of Adobe Reader are compatible with our eBooks?
Adobe Reader v5.x and above are compatible with our eBooks. We strongly recommend Adobe Reader v6.x to ensure you have all the latest features available in your eBook reader.

Can I read eBooks on my Macintosh?
Yes, Adobe Reader is compatible with Macintosh operating systems.

Can I copy or print an eBook?
The usage of eBooks is controlled by Digital Rights Management (DRM for short). The publisher of the book Kielder Computers Ltd sets up a DRM configuration that dictates the number of downloads that can be performed, and whether or not the printing and forwarding of this material is allowed (irrespective of whether or not it is reference material). Some publishers are prepared to let their eBooks be printed or copied, others are not, Kielder Computers Ltd currently allows its eBooks to be copied and printed.

Is it safe to download eBook readers and eBooks?
Yes. You will not download a computer virus or any other malicious file when you download eBooks from us or eBook readers from Adobe.com. Additionally, Adobe Reader has built-in security and encryption features to protect against copyright violations.

Can I return an eBook?
You can return an eBook within 14 days of purchase. All our products include a 14 day 100% customer guarantee.

Why should I read eBooks?
You can read them immediately, without having to wait for the title to be dispatched to you and you can take them with you anywhere you take your laptop. Adobe Reader offers useful features such as highlighting and searching.

Glossary

Adobe Reader: Adobe's free software program for displaying and reading eBooks on PCs, Macintosh computers and laptops.

Dedicated Reader Device: Hardware, such as the Franklin eBookMan, that is specifically designed for reading eBooks. At this time we do not offer any titles for these devices.

Download: The process of copying a file from the Internet onto your hard drive. The length of time needed to download a file depends on the size of the eBook you order and the speed of your computer's modem.

DRM: Digital rights management (DRM) systems help protect the copyright of materials by defining how the content can be used. These rights are determined by the publisher.

eBook: A book in digital format. Depending on the specific format, the eBook can be read on a computer, PDA or dedicated reader device with the proper software.

Format: A particular way to store information on a computer. You may need special programs to read certain formats, such as Adobe Reader to read PDF files.

pBook: The term used by the digital world to describe books in print form. eBooks are digital and pBooks are printed and bound.

PDA: Personal digital assistants (PDAs) are handheld devices that can be used for a variety of tasks, depending on the model type. With the right software they can store and display eBooks. At this time we do not offer any titles for these devices.

PDF: Portable Document Format (PDF) is a format developed by Adobe Systems that allows documents to appear on your computer just as they would in print.